Self-Care Platform
SIM, line and service management in the subscriber's hands — fewer calls, happier customers, lower cost to serve.
The Business Problem
Every balance check, SIM swap and plan change becomes a call-center contact.
Every balance check, SIM swap and plan change becomes a call-center contact. Support queues grow with the subscriber base, costs scale linearly, and customers wait in line for things they should do themselves in seconds.
The Solution
SCP puts the operator in the customer's pocket: balances, lines, services, payments and support requests in one self-care experience — deflecting calls while raising satisfaction.
SCP puts the operator in the customer's pocket: balances, lines, services, payments and support requests in one self-care experience — deflecting calls while raising satisfaction.
Designed for the people who run it.
Active Sessions
1.9M
Users
1.9M
Calls deflected
62%
CSAT
4.6
Digital-first
74%
What the platform does.
Balance & usage visibility
SIM & line management
Service subscribe / unsubscribe
Plan changes & upgrades
Payments & recharge
Support requests & ticketing
Notifications & alerts
Multi-language experience
Usage analytics
3 roles. One continuous journey.
Subscriber
Check → Manage → Pay → Done
Support Agent
Receive → Resolve → Confirm → Learn
Product Team
Publish → Measure → Refine → Grow
Built to integrate into your environment.
Secure by design.
Deployed your way.
Cloud or operator data-center
iOS, Android and responsive web
Native integration with the Zero One telecom suite
Optional managed operations with SLAs & KPIs
Operational and outcome analytics built in — visible to the teams who run the platform and the executives who fund it.
Where SCP operates.
Telecommunications · MVNOs · Utilities
Next Step
See SCP in your environment.
Request a demo or talk to Zero One about deployment, adaptation and operations.